** Please read all information prior to purchasing **
Phone Orders/Internet Orders all phone and internet orders must review this terms and conditions page.
To report shipping damage, call us at 866-536-0593 AND email us at Damage@linea-aqua.com. The fastest way to alert us to damage is to call us. You must email us at Damage@linea-aqua.com to report your damage as well, even if you call us. Please include your name, your order number and a description of the damage and the situation and photos if possible.
Sign all delivery receipts as SUBJECT TO INSPECTION. Make sure you write “Subject to Inspection” on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you sign for a delivery without marking it “Subject to Inspection”, then any shipping damage will be your responsibility.
Inspect your packages thoroughly RIGHT AWAY. Do not assume the items are undamaged because the box is undamaged. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LADING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED.
If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 48 hours in order for us to be responsible for the damage. If you contact us within 48 hours, we will file a claim with the shipping company and we will follow up with the carrier until resolved. If you do not contact us within 48 hours of receiving a damaged item, we cannot file the shipping claim. In such a case, we will do our best to help you but you will be responsible for filing the claim with the shipping company. The odds of getting credit from a freight carrier for concealed freight damage are not very good, so we encourage you to inspect your package thoroughly, right away so all problems are avoided. If you accept a package without putting down SUBJECT TO INSPECTION, we will do our best to help you but you will be responsible for filing the claim.
If you follow the above policies by writing “SUBJECT TO INSPECTION” on the receipt and by inspecting your items right away and by reporting damage within 48 hours via phone and email, then we will take responsibility for the damage in transit. However, resolving the claim with the carrier may take from 30 to 90 days to resolve. Credit for the damaged item will be issued when the case is resolved with the carrier. To check on a damage claim or credit, please email us at Damage@linea-aqua.com or call 866-536-0593.
Wrong Products Shipped/Received
If you are shipped a different product than you ordered, please contact us via email or 866-536-0593 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product to you. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. Or, you may choose to wait until we receive the incorrect item and issue credit before placing the new order. If you do not provide the correct parts to the driver for the RGA/Return shipment, you will be responsible for any additional freight charges to get the correct parts back to LineaAqua. If parts are picked up by the customer and there are no shipping options for the order, it is the customers responsibility to return the incorrect goods back to LineaAqua - no exceptions. If the items are not returned in the same condition as they were provided to the customer, or not returned at all, LineaAqua considers this property theft and will charge the customer for replacement of the goods. Once returned and inspected, customer may received a refund if the goods are still in the same condition as they were when they left our distribution centers.
Wrong Products Ordered/Received
If you ordered a product incorrectly and would like to order the correct product. please contact us via email or 866-536-0593 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. You will be responsible to pay for the original freight costs and return freight back to LineaAqua. Once the product has be returned, LineaAqua will ship the correct product to you at our expense. If you choose to cancel your order, see ORDER CANCELLATIONS below.
Please allow up to 30 business days from the time LineaAqua receives your returned item/order cancellation to process the return. Our return department processes returns once a month and if your item isn't received by that time it will not be processed until the following month.
If you would like to check on the status of your return please send an email to email@example.com or call our Returns Department.
If the product you receive has manufacturing defects, contact us via email or call 866-536-0593 within 48 hours of receiving the product and LineaAqua will replace the item.
We will issue an RGA and give you instructions to ship back the products.
Products returned as defective which are found not to be defective are subject to a 25% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping, insuring, and proper packaging (if original packaging is unavailable) of the returned merchandise. If the merchandise is damaged in freight, please refer to "Shipping Damage"
If an item is found to be defective after 48 hours of receiving it, or if an item has been installed, this becomes a warranty issue. LineaAqua warranties all our products. Please visit: Warranty and read the warranty information.
ALL ITEMS CARRY A 25% restocking fee PLUS reimbursement for any “free shipping” offered on the original order.
To return your product: The customer will be responsible for shipping, insuring, and proper packaging (if original packaging is unavailable) of the returned merchandise. If the merchandise is damaged in freight, please refer to "Shipping Damage"
Freight charges are non-refundable. You must save original packaging/boxes. Additional charges may apply if original boxes/packaging is discarded.
PRE-ORDERS: Lineaaqua makes every attempt to correctly inform customers about leadtimes for pre-ordered units coming directly from the factory, leadtimes are subject to change without notice. LineaAqua assumes no responsibility for any costs incured by delayed leadtimes. If any item is in the production process, a full refund or cancellation of thus stated order will not be possible. a 25% restocking fee will be applied to the refund if the unit is in production in a pre-order situatution.
APPROVAL OF ORDERS: All orders are subject to approval by LineaAqua. Orders with special freight requirements (EXAMPLE: next day air, etc.) must be submitted prior to 2pm EST. by calling 866-536-0593.
PRICING: Due to increasing costs of brass and raw materials, prices are subject to change without notice. LineaAqua assumes no responsibility for typographical errors.
WEBSITE & PRINT: LineaAqua assumes no responsibility for typographical errors, pricing errors and may cancel or change orders as LineaAqua seems fit.
Please note products are displayed to the best of LineaAqua's ability and due to different monitors and web resolution variances in color may occur.
ORDER CANCELLATIONS: Orders may be cancelled up to ship date. Once order is shipped, a 25% restocking charge will apply if the goods are returned. Customer is responsible for all return freight charges.
Alert us as soon as possible when you know that you want to cancel an order. The fastest way to contact us about a cancellation is by phone, but you must also email us. EVEN IF YOU CALL US, all cancellation requests require must be made in writing by sending an email to firstname.lastname@example.org stating your name, order # and reason for cancellation.
You may also choose to call us at 866-536-0593 as this may allow us to stop a shipment faster. Keep your sent email as a proof that you tried to cancel the order at a certain date and time.
In order for an order to be cancelled, WE MUST SEND YOU BACK A CANCELLATION CONFIRMATION. Until you receive this email, your order has not yet been cancelled.
Orders can only be cancelled if they have not entered the shipping process, or if a pre-ordered unit, it must not be in production status. If your credit card has been charged but your order has not entered the shipping process, your order may be cancelled and credited, less a 4% credit card transaction fee.
If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order. If you would like to return an item that has already entered the shipping process, please see our return policies. An order that has already been processed cannot be cancelled over the weekend as the manufacturers are closed on Saturdays and Sundays.
SHORTAGES: Shortages must be reported within 48-hours of receipt to the shipper of the product in question.
RETURN GOODS AUTHORIZATION: Return Policy Do not ship products back to LineaAqua without a return goods authorization (RGA) and instructions.
Please note: All modified items (such as after we punch additional holes in a stainless steel sink) are non-refundable and non-returnable. If you purchase & install a bathtub, steam shower, shower enclosure, vanity, sink or faucet and there are NO manufacturing defects this becomes a warranty issue. Some items are non-cancelable and non-returnable.